When you first begin your journey into becoming a storyteller you start with a story. When I am teaching Intro to Photojournalism at the University of Georgia the students find something that interests them.
I started my career professionally at East Carolina University where the photo staff of the newspaper was paid to do stories. After college I went on to the Hickory Daily Record where I continued to focus on finding stories.
I continued to look for stories as I went to work for The Commission Magazine and then on to Georgia Tech working in communications.
In 2008 Greg Thompson, Director of Corporate Communications, Chick-fil-A proposed a crazy idea that I work with his team a couple days a week where I would sit in on meetings and listen. He and I would get together and discuss my thoughts and if I thought the timing was good I would speak in the meetings to give some of my opinions.
Greg said lets evaluate this after six months. Well now 10 years later we are doing the same thing. In those years I have learned a lot as well as helped them a great deal with visual communication and storytelling.
Greg taught me a great deal about the in’s and out’s of strategy. What I discovered over the years is I really had a gift for strategy and Greg helped me to understand how to navigate some of the politics of working with an organization.
Biggest Take Away from Chick-fil-A
Greg was leading the team not to focus on the content, but rather the audience. The answers to better storytelling were in better questions.
Why is this content important to the audience? In case you haven’t noticed in the time I started working with Chick-fil-A in 2008 they celebrated 2-Billion in sales. This past December they celebrated 10 Billion in sales. That is a 500% increase.
This commercial from a few years ago for UPS sums up it pretty well from my perspective.
Try communicating with an audience that is so busy they have no time for interruptions.
In this environment you should be very aware of your audience. We worked with departments helping them understand why the audience doesn’t have time for their information and also helping the audience get information that would help them with the business to run more efficiently.
I have so many friends and organizations that basically want people to take notice of something important to them. What I have learned these past ten years with the help of Greg Thompson and his team is that understanding your audience helps you know how to tell a story so that it is relevant to the audience.
Servant First – A Servant of the Heart
Here is my tip for those who want to be successful. You must be focused on making others successful, not yourself.
I believe there are basically two types of stories – 1) Entertainment Only & 2) Call to Action Stories.
Most movies and TV shows are great stories that move us to laughter and/or tears. They move our heart and souls. They bring out emotions in our bodies.
The Call to Action Stories do the same thing, but they are told with the purpose of getting the audience to be involved in some way.
Advertising is a Call to Action. Non-profits use storytelling also as a call to action to get their audience involved in their mission.
The best storytellers for nonprofits is the person who cares so much for the subject and the audience they see how using a story to connect the two is a way that serves them both. The audience sees a way that they can use their gifts to serve an audience in need of them. The subject is uplifted and is also able to serve the audience.
When storytelling is done at it’s very best the audience is understood and helps in the shaping of how the subject’s story is told so that a partnership is formed where they can serve one another.
Everyone should look out not only for his own interests, but also for the interests of others.Philippians 2:4
Carry one another’s burdens; in this way you will fulfill the law of Christ.Galatians 6:2
And let us watch out for one another to provoke love and good works.Hebrews 10:24