How To Listen

First, before you can decide on what to listen for when dealing with a client, you must tune in your listening skills.

These listening skills are not just in your ears but your eyes as well.

You will listen for more than just words. For example, you listen to their tone while reading people’s body language. You pay attention to all the small details.

A great example is an above photo. You may see different things by observing each girl’s body language.

Avoid the first mistake of listening, forgetting to clarify. I might ask the girl at the board if she needs any help or if I may help. She may not need me at all and is just thinking, or she may be stuck.

Nikon D4, 28-300mm, ISO 4000, ƒ/5.6, 1/250

What to Listen for

As a service provider of specific skills, I listen to how I can assist the person.

But more importantly, I must first listen to their crisis. This is where the subject needs some help with something.

Take the time to explore with clarifying questions to be sure you are correct that this is their problem.

Learn to not just listen for what you can fix but also think of your network. Can you give the subject the names of people that could help them?

Nikon D4, 28-300mm, ISO 125, ƒ/14, 1/200

One of my favorite scriptures is the passage where Jesus washes his disciple’s feet. To me, this is so important in relationship building–Do for others the most menial jobs. Serve one another. The more you practice this, the better your listening skills will become.

Jesus Washes the Feet of His Disciples
13 It was before Passover, and Jesus knew that the time had come for him to leave this world and to return to the Father. He had always loved his followers in this world, and he loved them to the very end.
2 Even before the evening meal started, the devil had made Judas, the son of Simon Iscariot,[a] decide to betray Jesus.
3 Jesus knew that he had come from God and would go back to God. He also knew that the Father had given him complete power. 4 So during the meal Jesus got up, removed his outer garment, and wrapped a towel around his waist. 5 He put some water into a large bowl. Then he began washing his disciples’ feet and drying them with the towel he was wearing.
6 But when he came to Simon Peter, that disciple asked, “Lord, are you going to wash my feet?”
7 Jesus answered, “You don’t really know what I am doing, but later you will understand.”
8 “You will never wash my feet!” Peter replied.
“If I don’t wash you,” Jesus told him, “you don’t really belong to me.”
9 Peter said, “Lord, don’t wash just my feet. Wash my hands and my head.”
10 Jesus answered, “People who have bathed and are clean all over need to wash just their feet. And you, my disciples, are clean, except for one of you.” 11 Jesus knew who would betray him. That is why he said, “except for one of you.”
12 After Jesus had washed his disciples’ feet and had put his outer garment back on, he sat down again.[b] Then he said:
Do you understand what I have done? 13 You call me your teacher and Lord, and you should, because that is who I am. 14 And if your Lord and teacher has washed your feet, you should do the same for each other. 15 I have set the example, and you should do for each other exactly what I have done for you. 16 I tell you for certain that servants are not greater than their master, and messengers are not greater than the one who sent them. 17 You know these things, and God will bless you, if you do them.