How to deliver photos to clients

 

I talked on an earlier blog about switching from CD/DVD as a deliverable to USB. It also talks about where I ordered my custom USB jump drives. Here is that post.

The question came up about how to deliver photos to a client on a board the other day. With new computers not coming with a CD/DVD player and the size of images today making it quite challenging to fit all your photos on one CD/DVD, the question is, what can you do? Here are my thoughts that go beyond the one size fits all.

The key when working with potential clients and clients is that you are thinking about them and not yourself. Telling them to bring a USB is thinking about yourself rather than you–that is if that is the only option you give them.

General pricing tips:

First, remember that you need options. This way, you communicate your desire to accommodate their needs and tastes.

Example:

Deliverable: You may choose any of these different options for having the photos delivered to you. If you have another way you would like them delivered, please let me know, and I can get you a price for that service.

1. Photos delivered on a USB Jump Drive

2. Photos delivered by the Cloud. We send you an email with a link that you can click on and, using a password, then download all the images on your personal computer. Of course, you will need the space on your computer for the photos. For example, a typical portrait session can take 500 megs of space on your computer, and a wedding can be 3 gigs to 4 gigs of space.

3. Photos put into an online Gallery. This choice allows you to order prints, t-shirts, coffee mugs, and more and download the images. An online gallery is when someone wants to share their photos with friends and family. The online gallery allows them to order their prints, and you do not have to get their money and handle shipping their prints to them–we handle all that for you.
4. Photos delivered as prints. This option is where you choose print size, and we give you all the photos as a print. You can pick 4×6, 5×7, 8×10, or whatever size you desire, and then we deliver all the photos as a print. You can also request multiple copies at the same time.
5. Combination of any of the above. You can mix and match the delivery of the above options.

I recommend pricing each of these and maybe even giving the price of combination packages of those options. I would discount them if someone ordered prints, USB and wanted an online gallery.

Remember, the thing that will make you more money than just taking the photo is the deliverable. The deliverable is the customer’s final experience with you and how they will share their experience with their friends.

 

Going freelance and pricing advice

Fuji X-E2, 18-55mm, ISO 6400, ƒ/5, 1/100

Editorial Note: Writing to you while on vacation in Emerald Isle, NC. The photos are some from my time here.

Questions just this week

Question #1: if someone wants to buy a digital copy of a photo and not a print, what is the recommended price to charge them?

Question #2: I have always had a strong desire to shoot full-time on my own, so I am praying through if this transition is right for me. Would love to hear your thoughts.

First Pricing

I heard it put once very well when it came to pricing. The photographer was talking about portrait and wedding photography. First he pointed out to me that this is a luxury and not a need.

Since no one needs your photos to survive then you shouldn’t feel bad about your prices. He believed that you want to be known as the most expensive photographer just like a jeweler wants to be known this way. Mind you Walmart still sells more engagement diamonds, but unless you can be a volume discounter this is a hard way to realistically build your business.

The photographer then went on to tell me your goal is to get all the money you can from their pocket to yours. Sounds a bit greedy, but they explained this as you want to get the most you can for your work that they can afford.

If the people who are talking to you about your work are minimum wage workers barely getting by, then your prices that you can realistically charge are most likely not enough for you to live on. However, if the people you are talking to live in a penthouse on 5th Avenue in New York, then you are able to charge a larger amount.

Fuji X-E2, 18-55mm, ISO 6400, ƒ/5, 1/250

What must you charge?

Now we know you can charge just about anything depending on the ability of the client to pay, what must you charge? You need a minimum price that you need to charge or you lose money. Do this too much and you are out of business or even worse you go bankrupt.

Basically you figure out what it costs you to live plus what it costs you to run your business. This figure will be very different if you choose to live in Beverly Hills, California or in Lizard Lick, North Carolina. If you choose to drive a Rolls Royce or a Nissan Versa.

I break down the parts of an estimate here in an earlier blog post.

Here is another blog 9 things you need to do before going freelance full-time, which I also recommend for reading.

Must Charge vs What Can You Get

The Gap between what you must charge to pay the bills and what you could charge is where you negotiate your price.

In assignment work and stock photography the best place to help get some industry ranges is fotoQuote Pro.

When someone wants to use one of your photos, you don’t need a number pulled out of a hat, you need help to get paid fairly for your work. You need fotoQuote, the industry standard photo pricing guide for stock and assignment photography.

The fotoQuote photo pricing guide is the only source of photo pricing information for photographers that includes powerful coaching help for every category. The fotoQuote price guide not only helps you come up with a fair price for your image license, but it also gives you the negotiation information you need to help you close the sale.

Numbers by themselves don’t mean anything if you can’t convince your client that your image is worth what you are asking.

The license for each image can easily be copied so that you can embed it into the metadata for your image, illustration, or video clip. The license can also be pasted into an external invoice or document. It will look like this:

Usage: Magazine Editorial.Consumer
Circulation: 25k to 50k
Size: Cover
License Duration: 1 Year
Territory: US Only
Industry: Publishing-Periodicals
Rights/Exclusivity: One-Time Non-Exclusive
Release Information: No model release

The rate fotoQuote gives you for assignment work is what you charge on top of your “creative fee” or base price.

Hobbyist → Part-time Photographer → Full-time Photographer

Timing your transitions from a Hobbyist to a Part-time Photographer is much easier than going full-time.

First let me try and talk you out of doing this. Seven Reasons Not to Become a Freelance Professional Photographer

I highly recommend keeping your day job while starting your freelance business on the side. When your day job is REGULARLY getting in the way of your FREELANCE this is when you should consider going full-time freelance.

In 2002 I was laid off from what I considered a great job. Well truthfully I was very frustrated with the environment for the last few years I was on staff. While I enjoyed the opportunities to shoot a variety of subjects, I was finding myself out of sync with my coworkers.

I should have left earlier, but I didn’t think I could made it as a freelancer. I liked having people just give me things to photograph and go home and come in the next day and do it again.

When I got called in and told that my position had been eliminated I was devastated. I called my wife and friend to come and help me pack up my gear and books and move out. As we were packing up my things my friend was trying to comfort me and made a very profound comment. “Stanley if you put in the amount of effort you have been doing here in your freelance, you will be a very successful photographer.”

I thought about his comment a lot that first year of freelancing.  He had said it to me with such conviction that I realized he really believed it to be true. Later even my wife would comment and say that he was right.

My life did change and each day I got up and worked hard.

By the way my freelance was starting to really pick up before this happened to me.

Tips for the freelancer

  • Keep a similar work schedule to the one you had on staff. Get up and go to work. While you may not have to drive anywhere to commute, still get out of bed eat breakfast and then take that commute to another part of your house/apartment.
  • Get dressed for work. One of my friends Ken Touchton told me in those early days that he used to get dressed and put on a tie just to go to the next room. It helps put you psychologically in a different frame of mind.
  • Create a calendar of events. Just like you had in your last job, schedule time for different thing you need to be doing. You need to create; meetings, lunch dates, and find events from things like the Chamber of Commerce to attend in your community.
  • Create a database of clients, prospects, and family/friends. You may need to buy a list to add to your present list. You may need to go to the library and find those resources with contacts in them for your niche´. Remember this formula that for every 1,000 contact names in your database only 100 of them will be interested in your services. Of those 100 contacts only 10 of them will become a client.
  • Create a plan on connecting to those in your database. Another formula is to know that it takes about 6 – 8 touches with a contact before they remember you. Therefore you need to have a plan on how to contact these folks in a way that is positive and not annoying. I recommend mixing up your arsenal. I use: Phone Calls, emails, eNewsletters, Blogging, Postcards, and events as ways that I can make contact with my prospects and clients.
  • Develop an elevator speech. You need to be able at a moments notice explain to anyone what you do. Here is a link to mine.

Freelancing is like a farmer. You will be plowing the fields, weeding and doing a lot of work long before you will be able to harvest the crop. 

If the farmer doesn’t put in the time and investment then there is no harvest.

Just like the farmer you can do everything right, but there are things outside your control. Most of the farmers I know have a tremendous faith in God and know that while they can do everything right there is much out of their control. They pray for guidance and wisdom. Most of all they pray for grace.

Should a photographer list their prices on their website?

 
 
 


Yes and No: It Depends

Listing your prices depends on what type of customer you have. For example, if you are shooting for public portraits and weddings, you should have your prices listed.

Another way to think of it is, are you doing B2B or B2C? B2B is contemporary shorthand for a longtime sales practice called business-to-business, while B2C represents business-to-consumer. In essence, B2B deals primarily with other businesses, not the general public, and B2C provides products and services directly to the end user.

Having your price listed helps you and the customer.

How it helps you is as a filter. Once the customer has gone to your website and seen your prices, then when they are calling, they are already aware of your fees.

When looking for a gas station, I use the GasBuddy App to help me locate a station and see the prices before I drive.

If you tell people to call you, you better be ready for phone calls during dinner, bedtime, or anytime.

For the most part, many of your portrait and wedding customers want to know if you are within their budget before starting their conversation with you; frankly, most photographers want qualified leads.

Two ways to list pricing

First, you can put your full menu of prices up. What you charge for a sitting fee and your print prices are excellent to post.

If the fear of the photographer down the street seeing your prices and undercutting you is your greatest fear, then you have a lot more problems. They can always get a friend to call and get your prices.

There will always be someone cheaper than you. Race to the bottom on pricing is an authentic experience once you have been in the industry for a few years. You have to raise your rates sooner or later if you have kids at home to feed.

Second, you can also indicate that your prices start at $300 with an average order of $500. But, again, be careful that you are truthful. Don’t try and get them in the door with a low price so insignificant that they must go up in price to get what most people need.

Be sure not to use a link to a pricing page and then give them prices starting quote.

You can also list your basic packages and what they include and then state to call for higher-end packages. Again, remember how you word this can make those upper packages more desirable.

21 Jewel High-End Railroad Pocket Watch Hamilton 940–Not your $19.95 Timex Watch

Sidebar about Prices

Some customers can go very high-end. One of the reasons they like to buy things like Rolex or a Lamborghini is they don’t want what they get to be what all their friends have. They want an exclusive package that is not easily attainable.

Some photographers list their prices, which are out of sight to go after this market. However, if you can pull off the high-end service necessary with this type of photography, you might be able to lure people with your prices.

Commercial, Advertising, and even Editorial photographers

Due to the nature of the clients and how they will use the photos is not boilerplate; you are best not to have any prices published. Not listing your prices is not because of your competition finding out, but the number of variables to figure a fee makes it almost impossible to have standard prices.

Many use portraits on a website to accompany the bio of a salesperson. The same type of photo could be their brand used for a national ad campaign. You might charge $1,000 for one use and $5,000 for another service, and even $30,000 for another kind of usage.

Yamaha YTR-735 trumpet

How do I find out the going rates?

You might be new to charging for your photography. I always get calls from beginners wanting to know what they could trust.

First of all, there is no going rate. Photographers decided what they would charge for headshots in a market if they got together, then that would be illegal.

For comparison purposes, think if you were starting as a construction worker. It might take you a day to do a job that, after about five years of experience, you could do in a couple of hours. Also, the quality might even be better with all that experience. If you continuously charge a day laborer rate, then the person hiring you will most likely get ten times more work from you in five years than they would when you first started for the same day rate.

Remember, there are a lot of things affecting what you can charge. For example, your experience, quality of your work, and expenses can impact that price.

My advice to those starting is to keep your overhead as low as possible. Don’t buy the most expensive gear, most expensive car, most expensive house, and eat out all the time when you are beginning. Do just the opposite. Cut out every luxury you can so you can charge a rate less than those with years of experience. Be sure your rates will cover all your living expenses and ability to run your business.

You will have to suck it up for the first few years until you have enough clout to charge higher rates and get them.

Jay Maisel, Bernie Boston, Hugh Morton & George Tames at the Southern Short Course in Charlotte, North Carolina on May 10, 1986.

Warning About Other Pros

Too many seasoned pros try and tell those beginning to charge rates similar to their rates. It takes some time to establish your style; it will be challenging to get reasonable rates. With this said, you also need to be sure you are charging enough to make a living. Building your clients takes time, so I recommend keeping your overhead as low as possible when starting.

Pricing Tip for Estimates

http://www.whattheduck.net/strip/1408

I am often getting phone calls from photographers about how to price a stock sale or assignment.

Options

No matter what you are quoting on I recommend giving the buyer a choice.

I like to think of this as a low, medium and high price.

When you order a drink like coffee usually they give you 3 choices: small, medium and large.  Using this as your model always try and give the customer up front three choices for your prices.

Why?

Well the way you price will help setup how you negotiate later.

In stock photography you are negotiating how much the photo is used and for how long. By giving them three options you have set some parameters from how you like to price.

In assignment work you are quoting on things like number of photos, when they get the photos, how you deliver them and more.

If you just give them one price you are communicating more of a take it or leave it even if you didn’t mean that at all. When you give options people see you as flexible and may even ask for more flexibility.

If you offer three choices and the other bidder gives only one you can see how you just gave them 3 bids to the guys one and maybe you get the job just due to having an option they can go with without going back and forth.

Too Much

If you are not careful you can overwhelm people with too much information. Keep the options simple rather than complex. Sure if you tell them more they have even more options, but they show more than about 5 or 6 options actually works against you.

 

How much should I charge?

1
FotoQuote is my #1 resource to calculate usage fees

I get the question from former students, colleagues and newbies all the time—“What should I charge?”

There are a few parts to that question. I am going to address the usage part here. You need to know how much you need to break even. We call this the “Cost of doing business.”

2
It has stock prices, assignment pricing, magazine pricing and quote packs

To figure the cost of doing business you take your living expenses of home and combine them with your overhead costs for running your business and estimate the average price you need to charge to cover this.

For jobs where folks are not buying prints to put on their walls at home you need to know how they plan to use the photos. We call this usage.  This is what I want to address, because this is where you have room to negotiate.  Your cost of doing business figure you have to charge that much or you are loosing money. 

3
Quote packs are great for helping a client get more usage and for calculating the value of the package

The way someone uses your photos can vary the price you charge. One of the best comparisons is the music industry. If you buy a CD of a pop group you can play this on your own device all you like, but if you have a business and you play it over the intercom system you legally should be paying the artist more money to do that.

A company on Wall Street cannot use the music on the CEO’s personal CD for the advertising campaign.

4
I love the coach feature.  It helps you know how to negotiate with a client.

This is also true for photography. The photographer maintains those rights to use the photos and can regulate how the images will be used. The client who hires the photographer can negotiate for some or all rights.

How do you know what this is worth? I use FotoQuote to help me get some idea of the rates I could charge. My recommendation is to buy the software and use it to help you know how to negotiate and get a fair market price for the use of your work.