The Stanley Works was founded by Frederick T. Stanley in 1843, originally a bolt and door hardware manufacturing company located in New Britain, Connecticut.
One of the most innovative things they did with their door hinges that helped them to outgrow their competition was to include screws in their packaging.
Clerks were taking time to find screws to fit competitors hinges.
Friction Free Economy
To succeed in the friction-free economy, long-established companies must form entirely new and more fluid relationships with customers, workers, and owners. Those that don’t will either struggle to maintain market share, or fail entirely.
It is the intangible assets that businesses need to understand, measure and exploit in order to succeed. These include intellectual property, brand value, human capital and customer loyalty.
Friction Free Resource
You want to be a Friction Free Resource for your clients. You want to not just solve their problems but do so in a way that the experience is not a bumpy road, but smooth.
Just like Stanley did in the 1850’s by just packaging screws with their hinges making it easier to go to the hardware store and leave in little time, you must think of ways to help your clients make things smooth.
What do you offer your clients that is like Stanley who packaged screws for his clients?
I am often contacted by my former students from workshops and college classes about pricing and negotiating with clients.
This blog post is more about how to respond to a client or potential client when they make you feel like you were just insulted by them.
While you should figure your Cost of Doing Business and know what your bottom line is to do a job, often people will come back saying they only have a budget for less than you can accept.
My friend just called and was quoting on covering a business event for a day. She had figured this was probably a good place to network as well, so she went ahead and basically cut her price in half and quoted that figure.
Always Quote Full Price
I let her know she should always quote her normal full price and then show a discount and why they are getting the discount. The problem if you don’t do this then they think her price is half of what she needs to charge. They tell their friends this is her rate.
Negotiation theorists generally agree that there are two primary forms of negotiation:
Distributive Negotiation: this is also referred to as positional or hard-bargaining negotiating. …
Integrative Negotiation: this is the softer side of the two forms of negotiation, often referred to as win-win.
You need to figure out quickly which type of person you are dealing with when they are negotiating.
After my friend gave them her half-price quote they came back with a low ball response. “We only have $200 budgeted for the event.”
Often in the negotiating one of the parties can feel insulted at the low or high dollar amount.
I recommend trying your best to just stay with your pricing so that you are not going below your bottom line. Also, think of other things that you can negotiate for that are of value. Maybe they can give you their contact list that you can use. Maybe you can trade for free advertising.
Try and stay with something that sounds like, “I would love to cover your event for you.” Then you can go on and outline the pricing and what value you bring to them.
Basically you say I can do the work for you at this price. They are saying no, NOT YOU, if they cannot afford you.
Know Your Numbers
I cannot stress enough that if you do not know your “Cost of doing business” you will not be in business very long. You need to know the real amount you have to have from a job to pay your bills and also have money to invest in the growth of your business.
Great Video to Make My Point
This has been around for a while and I have shared it in the past, but for those new to negotiating this helps you see how often silly people can look for what they are asking. These are examples of Distributive Negotiation where they are trying to get something for below cost or even free.
The top photo is one of the laminated lists I was using in 2002.
When I mentioned in a recent post creating a Digital Workflow that you laminate, one person asked for that list.
To be honest I have been doing this so long I no longer need the list, but did come across one of my laminated lists in my van to help me be sure I had everything before I left the house for a photo shoot.
This list had 4 sides of two laminated cards held together with a clip.
“Quality is never an accident. It is always the result of intelligent effort.”
I was shooting a lot of college basketball games at the time and had to arrive early to put up remotes and turn on my strobes.
I also was doing a good number of headshots and couple shots for a missionary agency.
Each assignment I did was often so different that I would bring some gear I wouldn’t use for another assignment.
Today I still take the time to pack before I leave for a trip or photo shoot the day before.
Here are some of the things I am doing that impacts my Digital Workflow.
I love the updated Adobe Lightroom. I am using three of the controls that if used properly can really help out some photos that in the past without these controls would have been so-so photos.
I love the Texture, Clarity and Dehaze sliders. I cannot recommend them enough.
For sharpening I hold the Option key on the Mac while sliding the Masking control. The masking is around 70 for my older cameras that were 12 megapixels or less. 80 for my Nikon D5 and closer to 90 for the higher resolution cameras. Once I can see that just the edges are white then I slide the amount of sharpening to 150.
When your quality isn’t up to standards it is often because you skipped a step in your Digital Workflow.
“The biggest cost of poor quality is when your customer buys it from someone else because they didn’t like yours.”
Pam Goldsmith is an emeritus winner of the ‘Most Valuable Player’ award from the National Academy of Recording Arts and Sciences. Her viola playing has been heard on countless records, films and television shows. [NIKON D4, 28.0-300.0 mm f/3.5-5.6, Mode = Aperture Priority, ISO 5600, 1/125, ƒ/4.5, (35mm = 28)]
“If you just focus on getting better, and not being the best, you have such a good time.”
The other day I was reminded I am working with many people at the top of the field and when I work with those starting out I have to be patient. This post is about how to become a better you by reflecting on how I got to where I am today.
I have been so blessed to have gotten to know some of the world’s best in a few fields. One of those is my sister-in-law Pam Goldsmith. I have written about her before.
She plays in the studio musicians group that plays for many of the movies, TV, records and other places you would be surprised about. She sits in the first chair most of the time. When the studio musicians show up to play the music for a movie that has never been played, they don’t practice it–they play it for the first time and 95% of the time that was the last time they played it for the final recorded version you see in the movie. The 5% of the time they do it again, it wasn’t due to their execution, but the composer realizing during the recording that they made a mistake and after a rewrite they record it again.
It takes a long time to get to that point of expertise from just learning to play the instrument.
In 1984 during my Spring Break I was hired by Robert Reed at the Hickory Daily Record and would start working just after I graduated that May. While driving from Delaware to Hickory, North Carolina I stopped by the International Mission Board to meet Don Rutledge.
My uncle, Knolan Benfield, had worked with Don for more than nine years when they were on staff for the North American Mission Board in Atlanta, Georgia.
In the 1950s Don was shooting stories for all the top magazines. He would go on to work with and basically help lift the quality of photography done by the mission magazines to compete with LIFE, Look, and National Geographic Magazine.
Pam Goldsmith grew up in California near all the great musicians and due to being surrounded by the great viola players became one. In some ways I too was growing up in the environment of great photographers and storytellers.
I remember my uncle Knolan Benfield talking to me about how you get to the top. You go and talk to the people at the top. He let me know of many of the experiences where he noticed famous photographers at conferences standing by themselves because people were afraid of them. He just walked up and talked to them and got to know them.
Today I know that there are very few at the very top of the profession that can help others. These are the ones that can teach and not just do. Don Rutledge happened to be one of those few.
While Don taught me a lot about composition, body language and learning to see light, Knolan taught me how create using lights.
In 1993 I started to work at Georgia Tech. Georgia Tech named one of the most prestigious schools in the world. My role there was storytelling on research, education, athletics and alumni for distribution through campus publications and outside media. I worked there until 2002 and during this time I perfected lighting.
In 2008 Greg Thompson, Director of Corporate Communications for Chick-fil-A, asked me to come and help him build his team. Chick-fil-A is the third largest American fast food restaurant chain and the largest whose specialty is chicken sandwiches.
Greg was building an incredible team. He recruited Ken Willis who had run the largest PR agencies in Atlanta. He had just sold one of them and then started a new agency KWI.
Greg was scooping up talent from Coke, Porter Novelli and recruiting some of the best students to start their career with Chick-fil-A.
Again I was being surrounded by some of the best in the profession of storytelling.
In 2018 Mark Johnson, Senior Lecturer, Journalism at Grady College of Journalism & Mass Communication for the University of Georgia, asked me to come and teach for the year Intro to Photojournalism to four different classes while they looked for a full-time professor with a Phd.
What I learned quickly was I had worked my entire career with people at the top of their game. Everyone I worked with was always doing whatever it took to tell the story in the most effective way possible.
Many of these students were not desiring to being visual storytellers. Many were taking journalism as undergrad degree before going on to another profession like law.
In 2006 I got a call from Dennis Fahringer asking me to come to Kona, Hawaii to teach his students lighting. He originally asked Joanna Pinneo, photographer for National Geographic Magazine, who told him to contact me. Joanna and I both worked with Don Rutledge.
Dennis’ students in YWAM had a passion for God. Most taking the class were exploring if photography was one of the ways they could serve the church or learn how to work their faith into running a photography business.
Again I was asked to dial back from shooting at the highest level in my profession to talking to newbies about literally “Step One” in photography.
I am often hiring photographers to help me with projects at Chick-fil-A. Two that I love to hire over and over are Michael Schwarz and Robin Rayne.
I have hired so many through the years, but only a few are consistent in meeting the demands of the customer. When I hire either one of them to do work, I know that I am sending to the customer storytellers that are not just as good as me, but better than me. This is how I see them.
Be the best version of yourself!
Show Up! – It is amazing how many people just don’t show up
Start With Baby Steps – you can’t skip the line. You have to start at the beginning
Stop Looking For Shortcut – “Luck Is What Happens When Preparation Meets Opportunity” While it may look like a shortcut it is often years of working hard and then you get a lucky break. If you are not prepared then you may have just lost your one chance.
Accept Help From Others – Most of those at the top didn’t get their alone. Don’t be prideful, take the help.
Celebrate Small Accomplishments – Realize that learning at the level you are at in the moment is just as important as the finish line. Break down the “Big Goals” into bite size pieces.
Help Others – Pay it forward. Don’t be about taking. Be known for giving.
“Become the BEST VERSION of Yourself!” | Oprah Winfrey (@Oprah) | Top 10 Rules
Harpist plays for the VIP Reception at Marriott Marquis in Atlanta during the Islamic Speakers Bureau’s “Celebrating Women of Influence ISB Gala” [NIKON D5, 14.0-24.0 mm f/2.8, Mode = Aperture Priority, ISO 4000, 1/200, ƒ/3.2, (35mm = 14)]
On October 12th I was covering the Islamic Speakers Bureau’s “Celebrating Women of Influence ISB Gala” that was held at the Marriott Marquis in downtown Atlanta, Georgia.
If you ever have to cover an event like this I recommend a few things.
Two or More Cameras
Anytime you shoot professionally you need a backup camera. This is in case one stops working for any reason at all. I tend to put the Nikon 28-300mm on one camera and the Nikon 14-24mm on the other camera.
I can get every thing I need with this range of glass.
For this event I had a third camera on a tripod with the Sigma 120-300mm & 2X converter so that I can shoot more straight into people’s faces from across the room rather than everything shooting up at them when I am closer.
I had to be down front sometimes and had to shoot up at the speakers on the podium as you see here.
After a speaker was introducing an award winner I snapped a photo of them together with some of the board members.
As I mentioned in my last blog post I went on stage before the event started and did a custom white balance with my Nikon Cameras. On the Nikon Z6 & Nikon D5 you can store up to 6 different presets. This way you can do a custom white balance for the stage and then go to another room with different setting and set it on a different Preset.
Have a Flash
Now with the stage having two sets of lights at 45º to the stage it was really even lighting. However, walking around in the Atrium of the Marriott Marquis the light was needing help with flash.
Laura Espeut, the second shooter, got this photo of me with the Nikon Z6 with a 28-300mm as well as the Godox V860ii on the camera and the MagMod Magshpere on the hotshoe.
Save your Back
To carry two cameras I use the HoldFast Gear Money Maker Two-Camera Harness with Silver Hardware (English Bridle, Chestnut)
Quality Photography Demands A Digital Workflow
The bottom line is you need a workflow. You prepare days ahead from talking with the client to manage expectations to getting a shot list. You then must prepare before the event by charging batteries and checking the sensor of each camera for dust.
I recommend you creating a workflow list of things you need to do for every photo shoot. Be sure that the order you do things is in the correct order. Print it out and even laminate that list and keep it with you in your camera bag.
In my last blog post I showed you some of the white balance when done without a custom white balance and then doing one.
What I hope you are hearing from me today is that if the quality isn’t up to the standards you want to represent what you can do for clients, the answer is most likely in your workflow. It is something you skipped or modified from what is the ideal way to shoot the assignment.
While I try to be consistent and do a custom white balance all the time, I confess I sometimes get sloppy and choose to try and fix it in Lightroom.
Here is a photo I shot with my Nikon Z6 shooting with Auto White Balance.
When the camera is seeing this scene it is factoring in the projection screen behind the speaker which was a different color temperature than the speaker.
I realized all the photos on the stage were off, so I selected all of them and did a color balance based on my calibrated monitor. Here is the result.
I had used the eye dropper on a microphone. Well it is close but not perfect.
Then the next day I got there early and asked the lighting guy to turn the lights on so I could go on the stage and get a custom white balance using the ExpoDisc. Here is another blog post on using the ExpoDisc.
This is shot with the custom white balance. Big difference in nailing the skin tone.
Moral of the Story: Get A Custom White Balance
I recommend using the ExpoDisc. You can use it to help you 1) White Balance, 2) Set Exposure & 3) Dust Mapping. Here are the instructions for doing all this if you didn’t already know how.
[Cristina Baccay Holdsworth, Eleanor Baccay Reece, & Blair D. Sullivan]
Back when I was on staff at Georgia Tech [1993 – 2001] Facebook had not been created and the iPhone didn’t exist. I was still shooting film.
While Match.com was founded in 1995 students were still doing silly things at Georgia Tech to get dates in 2001.
I was shooting with ISO 100 most of the time. This meant I was lighting almost everything inside.
The cool thing is we did have PhotoShop. It was released February 19, 1990. This let me scan all the images we were making and put Metadata with each photo. So most of the photos we would put some caption information on each photo.
So often when we go back to photos the biggest problem is having some context around the photo.
This week I stumbled over a folder of images that I created when I left Georgia Tech to start freelancing in April 2002.
Seeing the family photos during this time of starting my new season as a full-time freelancer has put into perspective how long I have now been freelancing full-time.
Today it is easier than ever to just take a moment when you are in Lightroom, PhotoShop or Bridge to add just a few words about the photo that will help give context.
Without some captions generations in the future will not know any of the significance or who people are in the photos that you have been taking.
Don’t Rely on Social Media to Store Your Photos
My Samsung Galaxy S10 takes the wide shots at 3456 x 4608 pixels. When I upload this to Facebook it will cut that size to 1500 x 2000 pixels. This is basically cutting the quality in half.
For social media that is fine, but if later you want a large wall print now you are limited greatly to the size you can print.
There are many online services that you can use with your phone to store all your images at high resolution. Google Photos, Amazon Photos and many others can do a great job of storing images for you.
Adding Text with Google Photos
The process of adding a custom description to a single photo is the same whether you’re on the Google Photos app or website:
Tap or click in to view a single photo, then select the information button (a small “i” icon) to view more details on the photo.
You’ll see things like the capture date, file name, camera model and location — select “Add a description” to add more to it.
There doesn’t seem to be a character limit (or if there is one it’s quite large), so go ahead and add in any extra information you think is relevant to the photo. Maybe a little back story, what’s going on in the picture or perhaps some other bit of information that can’t be picked up from the plain EXIF data of the photo.
The extra details should help if you’re searching for pictures in the future on Google Photos, but at least right now you’ll have those details synced up to that photo for your own benefit when you view it manually. Go forth and add all of the extra info your pictures deserve!
Today’s digital camera makes travel photography easier than ever.
You’ll need several memory cards if you plan to take a lot of pictures or you can carry a small Memory Card Back-up Device to store and view your digital images. These are available in various hard drive capacities and are equipped with screens for viewing your images. If you have your laptop computer you can store your images on it and free up your digital cards for more photographs.
A single zoom lens such as an 18mm – 200 mm may be all you need to carry. Traveling light not only makes your trip easier and more enjoyable it has some hidden advantages. I love shooting with my Nikon 28-300mm.
One, it is easier to make natural photos when people don’t perceive you as a professional photographer. They relax and are more themselves. Whipping out a huge lens or lugging a large camera bag around can intimidate your subjects. Another advantage to traveling light – you want attract as many thieves.
Buy a good guidebook about the places you plan to visit. National Geographic publishes great travel guides that not only help you plan your trip, but your photography as well. We used their book for our trip to Hawaii.
Guidebooks tell you about the great places and many tell the best time of day to photograph specific locations. Guidebooks are a must have. They’ll keep you from being in the wrong place at the wrong time with the wrong light for great photos.
Check out the postcards. They can save you time finding the best angle. Looking at the postcards and perhaps asking the locals where they were made puts you on the trail to the most dramatic locations for great photos. Once you find that general area look around, you can probably improve on the post card picture.
When you find the perfect spot make the best photograph you can, then do the obligatory “in-front-of” shot. You know, the one that shows that you and yours were there, but be careful. There are a couple of things to watch out for. Place the family so that where you are is (1) the only place that photo could have been made. Place the people to one side, perhaps up close, so that (2) the folks are recognizable and be sure the “scenic attraction” is also recognizable in the photo. If you cover it up then you could just have stayed home and made the photo in the backyard.
Over shooting insures great photos. Give yourself room to edit when you’re back home. If you seldom write you probably wouldn’t use the first sentence you thought of to start a paper. In writing we usually put down as many thoughts as we can and then edit. From all the thoughts and ideas jotted down we find the ones that work best.
Do the same in photography. Take lots and lots of photos. It gets the creative juices flowing, besides, it’s fun. Try different angles: close-up, wide angle, zooming in. Shoot at low angles, climb up high and look for new ways of seeing the subject. Back up and take the long, establishing shot. Turn around and see what’s behind you, it could be just as exciting as what is in front.
Use your camera to journal your trip. Photograph the food you eat, where you stay and the people you meet. Some of these “notes” may end up as a large print on your wall.
With digital you can shoot the equivalent of a thousand rolls of film and fit it all into a memory card. Talk about traveling light… and cheap -no film cost.
I’ve never heard anyone say they took too many photos on their trip. I have heard the sad stories of many people who left the camera in the room and missed the golden opportunities.
A person’s expression can make the photograph or break it.
Everyone recognizes and is affected by people’s expressions of being happy, sleepy, cheerful, silly… you get the idea.
Understanding how our feelings our translated into expressions help you understand and capture these moments.
You need to learn to look at people’s expressions and immediately be able to know how this makes you feel. Your reactions to other’s expressions help you understand the power of what they are communicating to the world through their expressions. One of the benefits of this exercise is realizing each of us is communicating how we feel to the world through our own expressions.
Once you have taken the time to realize what an expression communicates you then can ask what causes this expression. The answer to this question will help one to anticipate. What caused them to smile? This cause and effect helps you to know when you recognize those events which get reactions—you need only point the camera in the right direction of the reaction and zoom in for a successful photograph.
When people open their birthday presents it is often those who bought the gifts will know if this was on the person’s wish list. Watching my daughter open her presents at her birthday and Christmas was easy to anticipate the expressions of joy.
Alfred Eisenstaedt, known to
millions worldwide through his work for LIFE Magazine, made a famous photograph
of children’s reactions to a puppet show.
Today professional photographers are pointing their cameras as much to
the reactions as the actions for story telling expressions.
Where are some of the best places to start with making great expression driven photos? I think special events where there are some obvious timeline scheduled events are the best places to start. Opening the presents we have already mentioned. Another would be an audience reaction to a speaker.
Some of the funniest expressions are when people forget they are the center of attention—like a children performances. Parents can capture great photos of their children during performances. But to capture the expressions you have to be close.
A good rule of thumb for being sure an expression is seen is to remember can you tell time by the size of the person’s face. There is a very practical reason we do not have wrist watches hanging on walls to tell time with and just a good of a reason we don’t wear wall clocks on our wrists. When you look at a wrist watch on your hand it is very close to your face. It is almost the same size as the clock face on the wall across the room when you hold your hand up with the clock on the wall in the background.
So, if you want people to see the expressions get close. Great expressions only work if they have the “WOW” factor and this is achieved by the expression being large enough for people to see it.