How to handle client negotiations

The Slam Dunk

A Slam Dunk in business is when you exceed the client’s expectations. I have made a mistake many times throughout my career of not doing a great job of managing those expectations.

We have all had the client call and the bills stacking up, and due to our need to get the job, we rush to do whatever is necessary to get the job. This is like going to the grocery store when you are hungry. You will make unnecessary purchases.

Houston Astros Chick-fil-A night [NIKON D3, 122.0-300.0 mm f/2.8, Mode = Manual, ISO 6400, 1/1000, ƒ/4, (35mm = 190)]

Know the client’s expectations

When you have a brand new client, managing expectations is so important. You need not just listen and hear what they are saying, but I often ask for examples of what they are used to working with or if they have not worked with a photographer, examples of what they would like that they have seen somewhere before.

This week I had two new clients I had never worked with before. In both cases, I asked if they could send me some examples of what they are looking for so that we are on the same page.

I had one client send me work that would take little effort to meet and exceed the quality of work they showed me. However, the other client was talking to me about a photojournalistic coverage of where I was shadowing someone. Still, the photos they sent me were well-crafted lifestyle photos that would be used in an effective advertising campaign.

The funny thing is that one client’s budget was more like a campaign budget, and the other was a beer budget.

In the case where the budget was cheap, the taste was luxury. This is where your attitude and negotiation skills help educate the client or price the job correctly to ensure you can deliver the product to meet those expectations.

Father Flor Maria Rigoni is a missionary with the San Carlos Scalabrini and works in the town of Tapachula, Chiapas, Mexico. [NIKON D3S, 24.0-120.0 mm f/3.5-5.6, Mode = Aperture Priority, ISO 800, 1/250, ƒ/5.6, (35mm = 82)]

It is a conversation

Be careful not to jump to the very end of the process and write a contract that is a take it or leave it situation. Pace yourself.

I talked with my contact and let them know that the price range would be three to four times more than we had first discussed if the images they showed were precisely what they wanted. I also asked if they were offering a situation or more the quality they are looking for in the photo.

I don’t need to spend much time producing an estimate for an advertising shoot when they need a groundbreaking photo.

I always do my best to start with how I am able and more than willing to meet their expectations and can make it happen for them. I let them know my concern is always getting them the most for their budget.

Ryan Patrylo’s family [NIKON D4, 28.0-300.0 mm f/3.5-5.6, Mode = Aperture Priority, ISO 100, 1/500, ƒ/5.3, (35mm = 98)]

Don’t be shortsighted, Have Foresight

Your creativity should not be limited to your work with the camera. You need to make the entire experience for your client so unique that they love your work and tell others about you.

Your goal should be to surprise your client. One of the ways I started to shake my clients was to use an off-camera flash. Just like here with this family photo.

Mike Dodson [NIKON D4, 28.0-300.0 mm f/3.5-5.6, Mode = Aperture Priority, ISO 1000, 1/50, ƒ/5.6, (35mm = 200)]

In this photo of the hunter, it was raining. My flash is covered in zip lock bags. Had I not used the moment, the skin color would not be as accurate, and the dynamic range would have made the photo look incredibly flat.

One way I continue to surprise my customers is a quick turnaround. I shot a client’s son’s wedding before the Bride and Groom left for the honeymoon the next day; they had all the photos in an online gallery. Compared to most wedding photographers who take a month or two to get those photos of the bride and groom, I had surprised them.

I have many clients constantly changing things at the last moment. My response is always that it is OK. I am here to make it happen for you—[Side Note: I do price to cover my need to be flexible]. My clients often make changes, and I will do my best to move things to work to get their projects done. However, if I cannot make it happen for me to be there, I line up a photographer/video person to give them the same quality as me or better.

Fossil Rim Wildlife Center [NIKON D4, 14.0-24.0 mm f/2.8, Mode = Aperture Priority, ISO 10000, 1/2000, ƒ/10, (35mm = 14)]

Take care of your photographer colleagues

This reminds me to be sure you are developing great friends in the industry. You want to give them work when you can, and they should do the same for you over time.

If a job is not suited well for you, take care of the client and find a photographer who will be a good fit. They often will come back to you for other assignments when you show them you are looking out for their best interests over just yourself.

On The Same Page

When you and the client are working from the same page of notes, your ability to meet and exceed their expectations is something you can manage. However, suppose at any point you make assumptions and don’t verify their expectations for a job. In that case, you can often find yourself reshooting for the same underestimated budget and therefore losing money or the customer overall.

Here is a little secret I discovered over time. When you ask these questions to the client to clarify the scope of a job, it makes you look more like an expert, and their trust increases in you.

Do you find online social media and photo tutorials lacking something?

This photo begs for information. What is ASMP president Theresa Carol
Sicurezza doing here? What does this have to do with a professional photography
association?

Last night the ASMP Atlanta/Southeast had their Holiday party at Kevin
Ames Studio. There was no program, just a time to socialize.

Lifetime member Ron Sherman is talking with Leah Overstreet, who just moved to Atlanta the last month. Leah mentioned how much she had enjoyed working in the past in a studio space where everyone was able to interact and bounce new ideas and old ones around with each other.

Now that Leah has gone freelance, she has discovered the isolation many of us face. Staring at your computer for hours is not the healthiest thing one could be doing. While this can be helpful, getting together with anyone isn’t very productive for your professional advancement.

After all, birds of a feather flock together, which is what happened at the party.

Michael Schwarz talks with new members Anthony and his wife, Stacey. Stacey first said I could see you carry a camera everywhere. Guilty as charged was my response. I did tell them the story of my friend who didn’t have his camera and missed a once-in-a-lifetime opportunity. I have also missed some photos by not having a camera with me in the past.

I think the cool thing last night was Anthony met others like him who have cameras around their shoulders when they are not working.

Kevin Ames had set up a photo booth, and James Barker was helping take photos of members. Kevin commented that we didn’t set up a selfie booth; instead, we wanted a photographer to take our pictures.

Now, are you reading this and wishing you were there? This is one of the many reasons photo associations exist. We need to socialize with one another. We also want filters to be sure we have a lot in common with the others. So for ASMP, you must make more than 51% of your income as a photographer. We are not a camera club. We talk business as much as photography.

We have about six local events a year, but you can also go to the other chapters around the country and their circumstances.

Where is your photography community? I would say that for those who came last night, an online community and listening to tutorials isn’t satisfying the need for community. We like getting together and listening and sharing our concerns.

I invite you to join ASMP and be at our next event. Here is where you go to find out more Join ASMP.

London taught me that creating an EXPERIENCE is important in business

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 6400, ƒ/4.5, 1/220

Your product is part of why people will do business with you in business. Now, if your product is on par with the rest of the industry, then the other thing people are paying for is EXPERIENCE.

We just spent our vacation traveling to London for an EXPERIENCE. One of the major things we were paying to enjoy was to relive the Harry Potter movies. We wanted to experience the film as if we were there in them. So we went to Kings Crossing Train Station on 9 3/4 to get our pictures made as if we were going through the wall onto Hogwarts.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 2500, ƒ/2.8, 1/100

We went to the House of Minalima. Miraphora Mina and Eduardo Lima met in 2002 when a happy coincidence of fates meant they were to work together as graphic designers on the Harry Potter film franchise. Here they had a unique opportunity to establish the visual graphic style from the outset of the productions. The design aesthetic they created for Harry Potter is still sought after, whether designing collectible merchandise or collaborating on the much anticipated Warner Bros Studio Tour.

Rather than have a store with items on the shelf, they created a self-guided tour of their artwork and made moments as we remember Harry Potter’s invitation letter to Hogwarts. They created an EXPERIENCE for us to enjoy.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 640, ƒ/3.6, 1/100

One of photography’s most significant phenomena in the past few years has been the selfie. While we have done some form of this with photography through the years, the selfie stick came along to help us include more people in our photos.

Fujifilm X-E2, FUJINON XF 55-200mm, ISO 800, ƒ/5.6, 1/100

Here you can see all the women getting close to London Bobby to get their photos with him. It is an experience they are not only having but are now sharing on their social media. Then their friends will comment on how much they: like love or other ways of expressing their joy in the photo.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 640, ƒ/3.6, 1/100

On the Harry Potter tour at the Warner Brother’s Studio outside of London, you could do different things on time. For example, my daughter uses a mirror to see her style with a wizarding wand compared to the teacher on the TV screen to the left.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 6400, ƒ/10, 1/70

We went on a Harry Potter Muggles tour where they showed us some of the filming spots in London and took us to places like Collier Street, which was J. K. Rowling’s inspiration for Diagon Alley.

Notice the tour guide is dressed in Gryffindor attire and looks like she could quickly walk off the movie set. However, to help us with the EXPERIENCE, she had screenshots of the movie [in her hand] that she would pull out at different stops and pass around to help us see in the film what we were EXPERIENCING first hand.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 6400, ƒ/3.2, 1/75

Now my daughter dressed up in her Gryffindor robe and enjoyed having people ask to photograph her with them, but she was excited to see this guy dressed up as Newt Scamander from the latest movie Fantastic Beasts and Where to Find Them.

Even last night, I heard my daughter yell out that the guy dressed like Newt was in another documentary she just saw. So again, it is about an EXPERIENCE.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 6400, ƒ/4, 1/45

One of my daughter’s favorite scenes from the Harry Potter series is when Harry Potter talks with Remus Lupin on the Bridge. She is standing where they stood when they filmed that scene. What an EXPERIENCE it was for her.

Fujifilm X-E2, FUJINON XF 18-55mm, ISO 6400, ƒ/5, 1/90

For me, the scale model of Hogwarts just let me see the detail for which they created this magical place that captured me the most.

Question for You

What are you doing to create an EXPERIENCE that people will tell their friends about and want to do business with you?

Fujifilm X-E2, FUJINON XF 55-200mm, ISO 200, ƒ/5.6, 1/200

Can you see your customers smiling at specific points in their interactions with you and your company?

Can you think of something that can create more of an EXPERIENCE than you are doing now?

Fujifilm X-E2, FUJINON XF 55-200mm, ISO 400, ƒ/4.8, 1/110

My trip to London reminded me that all those little details like clothing could help create something that keeps people traveling worldwide to get the EXPERIENCE firsthand.

Most importantly for everyone in business is to concentrate on creating a great PRODUCT and creating an EXPERIENCE that separates you from everyone else.

No Longer Available–Now What?

Our ice maker stopped working a few weeks ago. I first replaced the ice tray inside the refrigerator. While it worked after the repair, the water wasn’t flowing to it to make the ice.

Above is the actual part of the water inlet valve. It controlled the water for ice and got cold water in the front door.

The great thing about the internet is you can find parts from sources worldwide. However, in my case, the part was nowhere to be found. The “Currently unavailable” message was on every website I visited, and even calling around locally, no one had one in stock.

I went to forums and had no recommendations for anything other than rebuilding it.

Problem Solving

While searching, I realized this Kenmore part looked similar. The exact number of inlet, outlets, and similar switches, just a little different placement of the components.

I took a risk and ordered the part. The cost was about $38, vs. the original piece was more than $100 in many locations.

It took me about 15 minutes to install, minus one trip to Home Depot to get a $6 part to convert one water line to a bigger line. I turned it on and tried it. At first, when making ice, the water shot out the front of the door, where you fill your cup with just water. It took about a minute to figure out I had switched the connections.

I made the change in the connection, and now everything works.

Nikon D5, Sigma 24-105mm f/4 DG OS HSM Art Lens, ISO 4500, ƒ/4, 1/100

This is what I do every day for my clients. I identify the problem needing to be solved and then look for a solution.

Many people today can type in the model number of their refrigerator and find the part. Yes, this is problem-solving and would be helping a client. However, how many would be able to find a solution when the solution isn’t so clear-cut?

Nikon D2X, Sigma 18-50mm f/2.8 EX, ISO 400, ƒ/2.8, 1/20

I will be honest that I often pray when I come up with problems, and the solutions are not so clear. I have yet to have a voice talk to me and tell me the answer. What I have had to happen many times after some time in prayer is the ability to let go.

After letting go and knowing I do not have a solution, I can be much more creative. I believe that the creator of the universe works through me in ways I cannot explain and helps me to think in ways I would never have done by myself and come up with some solutions.

Tips

First, let me say that you cannot get enough education to know it all. Education is about a lifestyle of constant learning.

If you are starting, take formal classes at a college or trade school. Find a mentor and ask lots of questions.

Remember that if the solution is obvious to most anyone, then there is little you can do to be of any service. Your value is helping solve problems that people cannot solve themselves.

All problem solving is creative thinking. Whether it is accounting, childcare, food service, or something in the arts, when you are up against a new situation, and the solution hasn’t been done before, you are creative if you solve the problem.

I make this last statement because if you are an artist, like a photographer, as I am–You should take as much pride in doing the business part of the job as you do in the artistic part.

I will leave you with a scripture that reminds me that God can work through me if I only let God do so.

“But when He, the Spirit of truth, comes, He will guide you into all the truth; for He will not speak on His own initiative, but whatever He hears, He will speak; and He will disclose to you what is to come.

John 16:13

I Want MORE Civility, So I Don’t Unfriend More People.

Nikon D5, Sigma TC-2001 2x, Sigma 120-300mm ƒ/2.8 DG OS HSM | S, ISO 40000, ƒ/5.6, 1/4000

Sports might be the last area of civility I see today in our society.

Stephen L. Carter, the acclaimed author of The Culture of Disbelief, proves to readers that manners matter to the future of America. Says, “Civility represents the sum of all the sacrifices that one makes in a democracy for the sake of living a common life.”

Listen to Carter speak at Yale on the topic:

Now the reason I say sports is one of the last places I see civility isn’t because people are not at odds, but yet they play hard and still try to get along after the game and during the game by respecting each other.

[NIKON D5, 120.0-300.0 mm f/2.8, Mode = Aperture Priority, ISO 45600, 1/4000, ƒ/2.8, (35mm = 170)]

Over the past 25 years, I have watched many institutions undergo significant changes. I watched my denomination, Southern Baptist Convention, growing up from a front row seat, not just divide itself, but is now doing even less of what it was doing regarding missions. I was laid off during the infighting because giving was dropping, and they could no longer support my position.

My first job out of college was for a small daily newspaper. The 1st Amendment protects the media, which are the ones reporting what is happening in America, yet due to so many financial changes are a fraction of the size they once were to cover our country. Yet, at the same time, our country’s population has grown.

I watched as predominately Baptist fundamentalists organized to be The Moral Majority and attach themselves to the Republican party. I would sit in small groups in churches through the years, and it was assumed that you were Republican if you were part of the church because many didn’t see them as separate but the same.

In past presidential debates, the candidates took their turns more than today, where they talked over each other and the moderators. This is only a reflection of how we speak to each other today.

I applaud Andy Stanley’s message not that long ago to his church about the election. Listen for yourself:

I think Stanley’s points around the scripture are what can help us restore civility to our public discourse.

“Teacher, what is the most important commandment in the Law?”
Jesus answered:

Love the Lord your God with all your heart, soul, and mind. This is the first and most important commandment. The second most important commandment is like this one. And it is, “Love others as much as you love yourself.” All the Law of Moses and the Books of the Prophets are based on these two commandments.

Matthew 22:36-40

I think those who are not Christians could also live by some of the guidelines Stanley points out. I love how he encourages you to share your opinion and even argue your point. However, this is where I think his wisdom from the scripture would help reunite America. We should not make our points at the expense of undermining our influence.

The Great Unfriending

This weekend I unfriended a few more people because they crossed that line. They jeopardized their relationship with me. I don’t doubt I have probably done something for someone in my life to do the same.

This election cycle will most likely be remembered by many as the time so many of us unfriended someone on social media.

Business Tip

No matter your political position, be careful that you don’t jeopardize a relationship or the ability to influence your industry.

In my faith, we believe that Jesus died to demonstrate how much God wanted to restore the relationship. We believe there is nothing one can do that God would not forgive to restore a relationship. The only thing we think can break this relationship is man’s rejection of God’s olive leaf.

Here I am! I stand at the door and knock. If anyone hears my voice and opens the door, I will come in and eat with that person, and they with me.

Revelation 3:20

As business people, we should live this out in our business. We should be trying to recover customers and doing all we can to keep the ones we have.

We should speak up when we disagree with a client. We should argue our point with them. However, as Andy Stanley reminds us, don’t do any of this at the risk of losing your influence or jeopardizing the relationship.

Nikon D5, Sigma TC-2001 2x, Sigma 120-300mm ƒ/2.8 DG OS HSM | S, ISO 45600, ƒ/5.6, 1/4000

You will score with your clients when you treat them as people. You will continue to have influence when you respect their opinions as well.

By living out Matthew 22:36-40, you will be the most confident, curious, composed, and compassionate people in the room.

Lessons learned from Shakespeare, Bill Clinton, and Steve Jobs

Our house is quite busy this week. My daughter has not only been memorizing lines for her role as Olivia in Shakespeare’s play Twelfth Night, but also she has been making all the costumes for the actors as well.

When you study Shakespeare, you soon realize how revolutionary he was, and I think creatives today can learn a lot from him.

The English language owes an outstanding debt to Shakespeare. He invented over 1700 of our common words by changing nouns into verbs, changing verbs into adjectives, connecting words never before used together, adding prefixes and suffixes, and devising words wholly original.

In the Twelfth Night, here are some of the words he created:

  • Improbable Fiction
  • Laugh yourself into stitches
  • Out of the jaws of death
  • consanguineous
  • control (n.)
  • dexterously
  • hobnob
  • lustrous
  • malignancy
  • to negotiate
  • whirligig

Innovative

I think what creatives today can take away from Shakespeare is the importance of innovation rather than just variations within a style.

Shakespeare created “Advertising”–that is, he made the word. Likewise, photographers use the word “exposure” extensively in their craft.

At the root of his creation of words is a problem. I believe Shakespeare was solving the problem of how to talk about life when the terms just didn’t exist. He was helping the audience understand a storyline by addressing the lack of words to describe something.

The key to our success is our ability to tackle new problems and develop new solutions.

“I feel your pain” – Bill Clinton.

Your business success requires your ability to have genuine empathy for a client and the struggles they are going through. Your ability to communicate that empathy is key to your success. For example, bill Clinton’s huge debate moment was when he could connect with the American people, talk about their problems, and connect with them emotionally.

After the debate Clinton shortened this into his slogan, “I feel your pain.”

https://youtu.be/sBmFwKH5bVY

Steve Jobs, like Clinton, articulated the problem someone experiences with mobile phones before his introducing the iPhone.

“Business School 101 graph of the smart axis and the easy-to-use axis, phones, regular cell phones are kinda right there, they’re not so smart, and they’re – you know – not so easy to use.”

Jobs, like Clinton, then talked about how Apple was the right company to tackle the problem because it had done it before.

“We solved it in computers 20 years ago. We solved it with a bit-mapped screen that could display anything we want. Put any user interface up. And a pointing device. We solved it with the mouse. Right?”

Steve Jobs roll outs of new products are studied today by marketing experts just like we study Shakespeare in schools.

Just watch Steve Jobs bring up problem after problem and then show how the new iPhone will handle this for you. While this was an hour presentation, people were on the edge of their seats because he continued to introduce a new problem and the solution to that problem. The iPhone was to revolutionize how you will do life–and it did just that for our culture.

What Problems Are You Solving?

You want to be successful–then solve the problems of others. Those who rise to the top are those that serve others.

Did you know that your problems tend to disappear when you focus on others’ issues and help solve them? The key to your happiness is to serve others and make them happy.

Understanding Copyright and Cost of doing business isn’t the secret to success

 
 
Nikon D3S, AF-S NIKKOR 28-300mm f/3.5-5.6G ED VR, 4–Alienbees B1600, ISO 200, ƒ/11, 1/160

For the past 20+ years, the photography community has been pushing for photographers to know their rights. So naturally, copyright is at the top of that list. Right next to it was, you know, the cost of doing business.

I even perpetuated many of these tips that photographers needed to know to be sure they were running a healthy business.

Before 2002 quality images were hard to come by versus today, where almost daily, the amount of well-exposed, in-focus images happens faster than we can calculate. The reason I picked the year 2002 is that is when a 6-megapixel camera went from $25,000 to under $2,000. The price reduction made it very affordable for the masses.

 
 

Today there are so many images available that, for the most part, photography is now a commodity.

As photographers were pushing for more from customers and trying to explain why they must get more money, the customer needed them less and less.

Let me start the business lesson we never did for photographers in the past. We need to start running our business based on the customer/audience.

Nikon D100, Sigma 70-200mm f/2.8 EX DG APO OS HSM,, ISO 200, ƒ/22, 1/160

What is the customer’s problem?

The best possible customer for you is the one going through a significant crisis. You can be the superhero and help save their business. You can see their problem and have a solution that will not only fix the problem but also help them be more successful.

The reality is that this is your only kind of customer. Businesses don’t spend money on things that will not help them reach their objective. At least we know they cannot afford to do that very often without going out of business.

Next, you need to figure out how much it costs to provide that solution to the client.

If you don’t know the problems you are solving for a business, you cannot figure out what you need to be doing in the first place.

[Nikon D5, Sigma TC-2001 2x, Sigma 120-300mm ƒ/2.8 DG OS HSM | S, ISO 36000, ƒ/5.6, 1/4000]

Do the math

Now, this math you are going to do has two parts. First, you have ongoing expenses, which you must spread over all your jobs. Your prices are not just what money you need to pay for your home budget but also your business budget. Your business budget includes your gear, costs to find out about customers, and expenses to communicate to them about your solutions. Remember, you have to do all this because they may not hire you, and you still have to pay for it.

It would be best if you spread this cost of doing business over all your jobs throughout the year. Maybe that figure is about $600 per average job you must build into the price.

Next, you must do your math again and add up all the expenses to do the specific job to solve this client’s problem.

You add these together, and this is what you must make to stay in business.

How you arrived at this price or what this figure is should never be discussed with the client. Therefore, your pricing breakdown is for you only.

Now, if you have a client, for example, in a ditch with their car in the middle of nowhere, and you have a tow truck and are there to help them, you are in a great position, especially if they are in a hurry. So this is when you can get a lot more money than had you been in a large city with many more options for the customer to choose from than just you.

Take the time to know your market and what others are charging.

Determine your Target Audience

Now, you have a problem if the going rates are lower than the figure you need to charge. You will need to convince people somehow that you are a better solution. That is possible because an oil change can run from $19.95 to $20,000 for a Bugatti Veyron.

Believe it or not, there is a formula for true luxury, and it is called the Intrinsic Value Dependency Index. Now I am not an expert in this, but in general, a product must be of the best quality and, in the process, creates a space in its own market. This item must be rare as well. True luxury comes with over-the-top service as well.

When you get a $20,000 oil change, they are doing a lot more than you driving into a bay and staying in the car while they change your oil. Instead, they offer your wine, Champaign, or an excellent latte. Good chance they even picked up your vehicle from your home and brought it back to you at your convenience.

Once you know the figures you need to charge, see the marketplace, and decide where you want to be in that market, you not only set your price, you create a marketing plan to execute.

You have a website, portfolio, brochures, business cards, and other materials you will use to help showcase your work, which is a solution to the customer’s problem.

Going back to the side of the road with our customers in distress, you give them your sales pitch. I am here to help you. I can have my limo driver come and pick you up and take you to where you need to be next, and while that is happening, I can get your car out of the ditch and bring this to the repair shop of your choosing. If you don’t have a repair shop, you prefer I have a few that I regularly use that will work with your insurance and get you back up and running.

They love it and ask you how much. You give customers the price, and they gladly pay. Your limo driver picks them up, offers them some beverages, and takes them to their appointment.

Your business is about you solving other people’s problems. The key is more than the cost of doing business, copyright, or having the latest camera gear. Knowing your client first and foremost is the key.

Photography/Video/Multimedia is the tool for solving problems for customers. Those who are the most successful are not waiting by the phone like a plumber getting a call because a toilet overflowed. Instead, the most successful are Steve Jobs creating products to solve problems for clients they didn’t even know they had until they saw the solution.

Summary:

  1. Start with the problem of the client
  2. Come up with a solution to that problem
  3. Know all the costs involved in providing that solution
  4. Create the sales pitch that addresses their problem with your solution and how the outcome will look if they use your services.
  5. Create a price that will cover your costs and help position your services within the marketplace. Hopefully, one that is a luxury and not a commodity.

The secret to a successful business is focusing on solving clients’ problems.

Why Instagram is great for photographers

 

Instagram is an online mobile photo-sharing, video-sharing, and social networking service that enables its users to take pictures and videos, and share them either publicly or privately on the app, as well as through a variety of other social networking platforms, such as Facebook, Twitter, Tumblr, and Flickr. – Wikipedia

How do you find work?

To get hired, you need to find your audience. Where the clients hang out is where your potential clients are that you want to show your work.

Many years ago, photojournalists and photographers got work by flying to places like New York and making appointments at as many publications or agencies that they could pack together in a few days to a week.

It was common for people to spend $3,000 to $6,000 on transportation, hotel, and miscellaneous expenses to show their work. Most photographers would have a few books. Each of these books costs a few hundred dollars or more to produce. You often would drop off your book and hope they would give you a call. So having a few books were essential to get your work out there.

Today clients are more likely to ask you to send them a link to your website. Face-to-face meetings are more reserved for actual projects than just seeing people’s work.

How do you get their attention today?

Twitter might be the best way to get your work noticed if you are a writer.

Twitter is an online social networking service that enables users to send and read short 140-character messages called “tweets”. Registered users can read and post tweets, but those who are unregistered can only read them. – Wikipedia

It is essential to note the difference between Twitter and Instagram. Twitter is about sharing TEXT, and the programmers set up Instagram for PHOTOS/VIDEOS.

While you can post photos on Twitter, the audience expects mainly text. Instagram requires an image or photo because that is what the audience expects.

People like Instagram because it is visual, and this is the audience that will appreciate your images.

Your Target Audience uses Instagram.

The odds are that your audience [Potential Customers] uses Instagram. Go to Instagram.com and search the names of the companies you want to work with in the future.

I searched for Delta Air Lines, and before I could finish typing, it popped up first.

When you go to their account, they tell you to share your travel pics and use the hashtag #Delta.

Hashtags are a pound sign immediately followed by a keyword. They’re used for categorization on social media.

[youtube https://www.youtube.com/watch?v=57dzaMaouXA]
Instagram is another hotspot for hashtags, and the good news for those who love to tag photos extensively is that there doesn’t seem to be a saturation point.

Interactions are highest on Instagram posts with 11+ hashtags.

Now here is another tip. If you use @Delta, whoever manages the Instagram feed for Delta gets an alert/email that you have tagged them.

@NAME is the business account. So only the account holder will get an email, whereas the hashtag is something anyone who follows that hashtag will see.

Believe me there is someone at Delta paying attention to those posts. If they like it they may share your post and if they really like your style they may end up hiring you to shoot material for their Instagram feed and other projects.

Relevance!!!!!!

While I just showed you the backdoor to getting your work in front of potential clients, you must use this technique in such a way as to be relevant to your potential client.

If you tag your photo with @NAMEOFBUSINESS, it is sure that the image is something they would post on their account.

 

Here is a post where I and tagging Coca-Cola.

Here is a post that I tagged Nescafe.

I also used hashtags for the country and region of the world.

Remember that using the correct account name and hashtags to get in front of your potential customers doesn’t mean success. Your images must be compelling, and they must think your work style is worth pursuing.

Now here are some of the Instagram accounts I follow because I think they are relevant and reaching an audience:

I follow many others, but this is a good sample. In my opinion, most successful photographers use Instagram to marry the text and images, so there is a short story.
 
I have noticed that most successful people tend to stay on theme for their Instagram posts. 
 
Be careful how you evaluate Instagram accounts!!!! Please do not base your opinions on what you think about their work alone. I highly recommend taking the time to analyze a budget and figure out why they have 40K+ followers. Humans of NY has 5.5 million followers. Now, if you are a trained photojournalist, you may find fault with the work of some of these Instagram celebrities. Don’t discount them. Learn from them and then put your personal touch on your posts using some of their techniques.
 
 

Are you a Proactive or Reactive Volunteer?

Nikon D5, Sigma 35mm ƒ/1.4 DG Art, ISO 36000, ƒ/8, 1/100

Last night I attended the ASMP Atlanta Chapter meeting, where the executive director Tom Kennedy shared the organization’s status. He was here to listen to the members and what they also see as a need for the organization.

When we asked the question, “What is the value proposition of ASMP?” is when we found that we didn’t have a straightforward answer.

WIIIFM – We realize that one of the first things most photographers ask is, “What Is In It For Me?”

“What Is In It For Me?” is a common theme that every business and organization must realize. We are here to serve our audience/customers. The tricky thing for most volunteer organizations is that those volunteering for the organization are also the audience.

We as volunteers are more prone to give of our time when we are getting something out of it.

In the FOCUS meeting last weekend Greg Thompson, director of corporate communications for Chick-fil-A, talked about this from the perspective of hiring new people to his team.

Greg listens for how long the person talks about what they want to get out of a job versus what they want to give of themselves. Then, he went on to speak about Truett Cathy.

“When you focus on what other people need and want it is amazing how you get what you want.” –– Truett Cathy

While there may be some examples out there on how to be indeed successful, I think, for the most part, that the way to certainly be successful is counterintuitive, which is why it is so difficult for people.

Nikon D5, Sigma 35mm ƒ/1.4 DG Art, ISO 32000, ƒ/5.6, 1/100

As we were wrapping up the meeting, Tom Kennedy talked about one of the most influential words he remembers shaping America when he was just ten years old from the inauguration of John F. Kennedy.

“My fellow Americans, ask not what your country can do for you, ask what you can do for your country.” –– John F. Kennedy

Ah Ha, a Moment for me.

Last night the Ah Ha Moment for me was hearing people talking about how they wanted to help the organization and were volunteering. The moment it clicked was when someone offered to go to the area colleges and art schools to talk about ASMP.

I have been doing that for the past fifteen years or more. I have been speaking to colleges and art programs regularly about business practices.

I realized that many of my colleagues were having the same trouble with volunteering as they do with talking to clients about work. Of course, they are more than willing to help and would if asked, but that is the problem.

By the way, when speaking to those groups, I represent ASMP. I also represent every other group I am a member of, like NPPA, Roswell Presbyterian Church, Atlanta Press Club, and many hats I wear. So you see, ASMP is doing a great deal. Just see what our members are already doing.

As members, we act on behalf of the organization informally all the time. Member’s actions are how new members will decide to join or not based on how they see us conduct ourselves. Many people join organizations because they are impressed with the members or stay away, saying they are just hypocrites.

Now I am not sure we see that we often create another problem when we ask a client if there is anything we can do to help. Sure there are times that if you have a good relationship already with a client, they may be able to tell you something, but the reality is most of the time, they would have to stop and think about their needs and then think about your abilities.

It is the same thing as someone coming to your house offering to help you. Often they would be embarrassed to let you see the inside of their house and then for them to know how YOU can help.

Possible Solution

Let’s take a problem situation: a family has just had a loved one seriously hurt in an accident and is now in the hospital. Calling the family and asking if there is anything I can do is not as effective as offering them some specific services that you can do for them.

Here are some ideas:

  • Can I bring you a meal today?
  • Can I go by your house and handle some things for you?
    • Cut their grass
    • Get their mail
    • Check on their pets
    • Pick up some clothes for you
  • Your children can stay at my house, and I can get them off to school for you – can I do that for you?

When someone is in a very stressful time, for them to stop and think of things you can do for them isn’t easy. Yet, this is where genuinely service-oriented people thrive and rise to the top. Be proactive and not reactive. While you think that asking if there is anything you can do is bold, it is fishing for something that you can be reactive to doing.

Volunteer Suggestions

I think I will be taking my advice and reaching out to Tom Kennedy with some things I can offer to do for the organization.

  • Hey Tom, I would like to volunteer by writing some blog posts and am willing to coordinate getting others to write some positions. Would this be something you could use?
  • Tom, I have been going to area colleges and speaking on Business Practices and could videotape one of my presentations or share my PowerPoint if that could help others do that around the country.
  • Tom, I would love to create a multimedia package for some of our Atlanta chapter members who are great success stories on how they are helping clients reach their goals.

I think it is easier for the organization to react to my proactive actions than for me to ask what I can do for the organization. By the way, all this bold conversation about helping your associations you might be a member of also works for how to get more jobs.

Faith Peppers asks, “What do you want to be known for?”

Nikon D5, Sigma 35mm ƒ/1.4 DG Art, ISO 2500, ƒ/3.5, 1/100

Faith Peppers, the director of public affairs and chief communications officer for the University of Georgia College of Agricultural and Environmental Sciences, recommends that communications professionals ask themselves, “What do you want to be known for?”

Peppers says that she often hires for a character and may also consider if someone has particular skills like storytelling.

Listen to her advice here:

Essential Skills for a communications professional – Do you have them?

Dr. Houston Davis, interim president of Kennesaw State University, addressed what he hears the industry wanting from all college graduates.

I believe his list applies to the communications professional.

Dr. Houston Davis’ Essential Skills

  1. Critical Thinking
  2. Global Engagement
  3. Information Discovery – Able to deal with Ambiguity
  4. Communication Skills – Written & Oral
  5. Ability to have had an internship, apprenticeship, or some real-world experience in a profession while in school
  6. Undergraduate Research
  7. Have all this documented so that employers can see the skills you have acquired.
    1. Creative
    2. Global
    3. Documentation
    4. Leadership
    5. Research
    6. Service

Listen to Dr. Houston Davis explain these Essential Skills here:

Do you ask your client the right question? Michael Schwarz tells us his thoughts on this question.

Nikon D5, Sigma 35mm ƒ/1.4 DG Art, ISO 2500, ƒ/3.5, 1/100

During our FOCUS panel discussion, Michael Schwarz said a mouthful in just a couple of minutes.

When he was new in the profession, he asked clients, “What do you want me to do?” Later he would discover that wasn’t the right question.

Listen to Michael explain this evolution in his career.

“What are you trying to accomplish with this project? Or Why are you hiring me?” is the better question. Which often is met with, “I don’t know, let me get back to you with an answer.”

While the client had a shot list, the better question helped to focus all the content and also gave Michael ideas on how to pitch some of the solutions he could deliver.

So what question do you ask your client?